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National Association of Broadcasters

NBC and Telemundo Chicago Address Consumer Complaints

Topic: Community-Focused Initiatives
Posted on 9/30/2019

NBC-owned WMAQ-TV and Telemundo Chicago’s Consumer Investigative Reporters Lisa Parker and Zully Ramírez from “NBC 5 Responds” and “Telemundo Chicago Responde” covered consumer issues during the afternoon and evening newscasts from September 9 - 12. Parker addressed issues with car defects, appliances, banking, contractors, home warranties, internet scams, parking tickets and wireless service. Ramírez discussed used cars, contractors, warranties, shipping delays and contract breaches.

The week culminated with a live on air and digital chat on September 13 from 4:00 – 6:30 p.m. A panel of local experts answered viewer questions submitted via the stations’ websites and mobile apps. Participating groups included the Better Business Bureau, Business Affairs and Consumer Protection, Citizens Utility Board, Federal Trade Commission, and Office of the Illinois Attorney General.

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